This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing you VA Services, henceforth known as ”Service.” By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at

Information Collection and Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (”Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address
  • Social Security Number
  • Date of Birth
  • Military Service Information
  • Medical Information
  • Financial Information
  • Dependent Personally Identifiable Information
  • US Department of Veterans Affairs Disability Information

The only data routinely retained on this website is your email, name, and login information. You may voluntarily store other data in an account you create to simply future requests. All other personally identifying data such as social security numbers and dates of birth are removed from this website after we receive your submission (accept when you voluntarily add them to your permanent account).

In accordance with HIPPA and the Privacy Act of 1974, your personal information is private and confidential. It may only be used with your explicit consent and for purposes you explicitly authorize. We will never give your information to a third party except when required for your expressly consented purposes. These third parties include:

  • US Department of Veterans Affairs
  • Illinois Department of Veterans Affairs
  • Sangamon County Government
  • National Personal Records Center
  • US Department of Defense and its subsidiaries

Log Data

We collect information that your browser sends whenever you visit our site (”Log Data”). This Log Data may include information such as your computer’s Internet Protocol (”IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics. You may opt-out of absolutely all statistical data collection by clicking here:

You are not being tracked since your browser is reporting that you do not want to. This is a setting of your browser so you won’t be able to opt-in until you disable the ‘Do Not Track’ feature.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use ”cookies” to collect statistical information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some of our services for security and verification reasons. You may opt-out of all cookies by clicking here:

You are not being tracked since your browser is reporting that you do not want to. This is a setting of your browser so you won’t be able to opt-in until you disable the ‘Do Not Track’ feature.


Your personally identifying data used to request certain documents and/or services is protected on this site by 4 individual layers of security including 256-bit encryption, anti-virus/anti-hacking software, and more.

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Our Service may address dependents under the age of 18 (”Children”).

We may be required to collect personally identifiable information from children under 18in order to complete certain services. If you are a parent or guardian and you are aware that your child has provided us with Personal Information without your explicit consent, please contact us. If we discover that a child under 18 has provided us with Personal Information without your explicit consent, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena. However, under most circumstances, your personal information is protected by the Privacy Act of 1974 and/or the Health Information Portability and Protection Act (HIPPA).

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Links to Other Websites contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

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